Returns
Due to the energy retaining nature of crystals, we are not able to process any returns. Please ensure you love your item before placing an order.
Damages & Repairs
If your item is damaged due to any accidental misuse, that is not a reflection on the craftsmanship of The Aura Loft makers.
However, for any reason, if your item breaks or is damaged within 30 days of purchase, Please contact us at info@theauraloft.com and provide – picture of the damaged product, date it was purchased.
Once you get confirmation email please click “this link” to purchase restringing.
Shipping is free of charge.
