Due to the energy retaining nature of crystals, we are not able to process any returns. Please ensure you love your item before placing an order.
Damages & Repairs

If your item is damaged due to any accidental misuse, that is not a reflection on the craftsmanship of The Aura Loft makers.
However, for any reason, if your item breaks or is damaged within 30 days of purchase, Please contact us at and provide – picture of the damaged product, date it was purchased.

Once you get confirmation email please click “this link” to purchase restringing.

Shipping is free of charge.